Call Centre Internship

About

Description

This internship offers a chance to gain experience in various departments of the bank, particularly in a call centre setting. Interns will gain exposure to the financial industry and work in a dynamic, diverse environment while building key skills in customer service and communication. FNB is looking for passionate, curious, and adaptable individuals to be part of their innovative and customer-focused team.

Responsibilities

• Deliver excellent customer service and resolve queries via phone, email, and live chat
• Address customer needs and expectations
• Build stakeholder relationships
• Participate in innovation processes and team meetings
• Maintain proper documentation and adhere to compliance standards
• Act in line with organizational values and ethical code
• Adapt to changes, take ownership of resolving complaints, and work collaboratively with the team
• Contribute to cost containment, service excellence, and process improvement

Qualifications

• Minimum: Matric (Grade 12)
• At least 1 year of call centre experience
• Good customer service skills

Application instructions:

• Apply Now !!!